Every day, thousands of teens face bullying, abuse and family conflicts. Many struggle with depression, self-harm or even thoughts of suicide. Launched in August 2013, Crisis Text Line offers free, 24/7 text support to teens nationwide. Since then, teens have exchanged over 3 million messages with trained specialists about the crises they face.
Crisis Text Line is the largest service for teens on the medium they use and trust the most: texting. Many teens who use Crisis Text Line are seeking crisis support for the first time. Others tell us they’ve tried other services that offer phone support or online chat, but they prefer texting. This means Crisis Text Line is collecting unprecedented data on the crises teens face.
One way Crisis Text Line uses its data is to help provide the best possible experience to teens who use our service. For example, we can see when teens struggle the most with anxiety (7 a.m. during the school week), and schedule specialists to help them accordingly. But we also recognize our data, in the hands of citizens and journalists, has the potential to prevent crises from happening. That’s why Crisis Text Line developed Crisis Trends. Using data from specialist reports, Crisis Trends empowers journalists, researchers and citizens to identify trends in how teens experience crises over time and by state.